Home Solutions Centre Ltd, (HSC.), located at Flat 9 Laindon House, Stamford Hill, London N16 6XP, is the provider of this service. Our company is officially registered, holding the Registration Number: 15575894. When you see charges from us, they will be listed as on your billing statement. Any legal disputes will be resolved within the UK.

Should you need assistance or have any questions, please reach out to our customer service team using the contact number provided in your service agreement. This policy contains specific terms with defined meanings; these terms maintain their defined meanings throughout your contract, as detailed in the General Definitions and Policy Coverage sections. Our services are offered through an agreement between you and HSC.

We agree, under certain terms and exclusions, to cover the costs of repairs or replacement of your appliance by an authorized repairer or through us directly, should your appliance fail outside the manufacturer’s warranty but within our service territory and period. The decision to repair or replace is at our sole discretion, with a maximum liability up to the replacement cost of the appliance, factoring in any conditions as outlined in this Repair Plan. This service is NOT an insurance product and is regulated by UK service contract laws and regulations.

We accept Visa and Mastercard for payments, which are processed over the phone or via Pay By Link. Payments are required in advance and are taken as a one-off payment for the duration of your contract. There is no obligation to renew your Fixed Term Plan after it expires.

Our Fixed Term Plans are available for 1, 2, or 3-month periods. For example, a three-month plan for one kitchen/home appliance is priced at £199.00. This is a one-time fee that starts immediately upon contract signing. For multiple appliances, separate contracts are required. We offer customized quotes based on your specific needs, without any obligation to accept.

Upon purchasing a plan, we will immediately begin your contract and send you the relevant documentation via Royal Mail 1st Class, expected to arrive within 5-7 natural days. If you do not receive your documents within 10 natural days, please contact us at 02038 087 145 for a duplicate.

As soon as you notice an issue with your covered product, contact our dedicated customer service team. You can reach us via phone or email. Our representatives are available weekdays excluding bank holidays to assist you.

When contacting customer service regarding a repair, be sure to have important information on hand to ensure a quick and efficient repair process. In some cases, our customer service team may attempt to resolve the issue by guiding you through simple troubleshooting steps. This could include checking power connections, resetting the appliance, or referring you to online support resources. If the issue cannot be resolved remotely, we will schedule a technician visit. Depending on the nature of the breakdown, this may be handled by one of our certified repair partners or by the manufacturer’s authorized service team. We will keep you informed throughout the process

We offer a 14 Day Money Back Guarantee. For details on how to cancel or for information on refunds, please refer to our Termination Policy.

To terminate your service immediately, please contact us in writing via email at info@homesolutionscentre.net, by phone at 02038 087 145, or by sending a letter to our address.

We strive for excellence in service. If you wish to lodge a complaint, start by emailing info@homesolutionscentre.net. If unsatisfied with the initial response, you can escalate your complaint to management by the same email. For unresolved issues, your next step is to contact your nearest Trading Standards office for further assistance, after completing the initial two steps of our complaint procedure.

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. By using the services of Home Solutions Centre Ltd, you agree that any disputes or claims arising out of or in connection with these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of The United Kingdom, specifically England and Wales.

For inquiries or comments about our Privacy Policy, to make corrections to your personal information, or to opt-out of future promotional materials, please contact us. We aim to address your concerns promptly and make any necessary updates to our active databases as quickly as possible.

Upon reporting an issue with your appliance, engineer will be dispatched to you within 24 hours of your call.